Returns Policy

Return Policy
Our Returns Policy applies to all complaints and malfunctions with beroNet products. All beroNet products are covered by a 2 year manufacturer warranty with an optional additional 3 years extended warrantee. In general all defective products have to send to beroNet before the are going to be replaced. Only if the defective product is a DOA (“dead-on-arrival”: within 30 days upon delivery) we will send you the replacement in advance.

You can also request an “Express Exchange Replacement” for non-DAO products.

Find more information here.

RMA & Returns
Please read the following points carefully to assure quick Processing.
Our RMA Procedure follows these easy steps:

STEP 1.

Contact beroNet Technical Support for troubleshooting and approval.
Fill in the support form found here.

STEP 2.

A beroNet technician will approve the product informations and verify warranty status. Once the beroNet technician confirms that the hardware is defective and in case of a valid warranty status, an RMA number will be assigned authorizing the customer to return the defective hardware to beroNet.

STEP 3.

After we received and approved your defective product we will ship a replacement to you. beroNet accepts no responsibility for any unauthorized equipment sent to us.

Please notice that in case of unwarranted objections like unascertainable errors or errors in using, beroNet will charge 49,00EUR plus delivery costs for error detection and examination.

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