Traditional business communication included a telephone, a fax machine and an email address. Now businesses use a larger number of tools – each designed to increase productivity. These tools include: unified messaging, office telephones, business cell phones, voice mail, instant messaging, video conferencing… the list goes on. If a business were to use each of these tools, the result would be a fragmented attempt at communication.
Unified Communications takes all these tools and places them into a single user interface. This makes the implementation of these tools practical and usable. The goal of this is to ensure that users are available and have access to the communication tool they need.
UC solutions are especially interesting for offices with different branch locations. An effective UC solution enables a high level of remote collaboration through video and web conferences with participants using cell phones, tablets and computers. While telephone conferences once offered a similar solution, UC adds functionality. Well built systems include easy note taking integration and digital white boards. This allows employees to remain in contact with customers and coworkers, and complete tasks while on the road or at home.
Because of the central user interface of a UC client, coworkers will be able to see the presence of their colleagues. This allows them to see if their colleague is able to take a phone call, or if they are away from their desk. Presence not only saves time, but it also improves internal communication.
With UC, information and documents can also be shared faster. This accelerates the sales process by making it easier to answer customer queries.
In conclusion, Unified Communications increases communication effectiveness and productivity. In our dynamic work environment with increased mobility, it is important that employees can communicate effectively with the company or with customers at any time.
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