{"id":53027,"date":"2018-11-07T10:38:21","date_gmt":"2018-11-07T10:38:21","guid":{"rendered":"http:\/\/alpha.beronet.com\/returns-and-rma\/"},"modified":"2021-02-25T11:15:10","modified_gmt":"2021-02-25T11:15:10","slug":"returns-and-rma","status":"publish","type":"page","link":"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/","title":{"rendered":"Proc\u00e9dure beroNet de retours et RMA"},"content":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1541588544326{margin-top: -70px !important;padding-top: 35px !important;padding-bottom: 50px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_column_text]<\/p>\n

Les RMA sont trait\u00e9s par votre distributeur apr\u00e8s qu’un num\u00e9ro d’autorisation de retour vous soit attribu\u00e9 par beroNet. Veuillez suivre les \u00e9tapes suivantes :<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1543148586411{margin-right: 15px !important;margin-left: 15px !important;padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_column]

\n
\n\t<\/i>\n<\/div><\/div><\/div><\/div>

Proc\u00e9dez \u00e0 de premi\u00e8res v\u00e9rifications<\/h4><\/div>
<\/p>\n
    \n
  1. Effectuer une r\u00e9initialisation d’usine du mat\u00e9riel<\/a><\/li>\n
  2. Changer l’alimentation (Gateway, SBC)<\/li>\n
  3. Utiliser un serveur diff\u00e9rent (carte PCI\/e)<\/li>\n
  4. Remplacer tous les c\u00e2bles<\/li>\n
  5. Mise \u00e0 jour vers la derni\u00e8re version stable du Firmware<\/li>\n<\/ol>\n

    <\/div> <\/div> <\/div>

    \n
    \n\t<\/i>\n<\/div><\/div><\/div><\/div>

    Contactez le support beroNet<\/h4><\/div>
    <\/p>\n
      \n
    1. Adresser votre demande d’assistance technique sur notre portail support.beronet.com<\/a> en pr\u00e9cisant la nature de la panne et les tests r\u00e9alis\u00e9s pour conclure \u00e0 l’\u00e9tat d\u00e9fectueux du produit.<\/li>\n
    2. Un num\u00e9ro d’autorisation de retour vous sera communiqu\u00e9 par notre \u00e9quipe technique, si celle-ci ne peut vous apporter de solution \u00e0 distance.<\/li>\n<\/ol>\n

      Note : nous ne sommes pas en mesure de vous aider pour tout support ou cas de RMA par t\u00e9l\u00e9phone. Une fois votre ticket ouvert, un agent du support beroNet vous contactera.<\/em><\/strong><\/div> <\/div> <\/div>

      \n
      \n\t<\/i>\n<\/div><\/div><\/div><\/div>

      Retournez votre mat\u00e9riel \u00e0 votre distributeur<\/h4><\/div>
      Retournez votre mat\u00e9riel, accompagn\u00e9es des r\u00e9f\u00e9rences RMA attribu\u00e9es par beroNet, \u00e0 votre distributeur. Celui-ci g\u00e9rera votre RMA.<\/p>\n

      Remarque : beroNet ne fournit pas directement de mat\u00e9riels de remplacement pour les cas RMA.<\/em><\/strong><\/div> <\/div> <\/div> [\/vc_column][\/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1554885309289{margin-bottom: -70px !important;padding-top: 80px !important;padding-right: 25px !important;padding-bottom: 80px !important;padding-left: 25px !important;background-image: url(https:\/\/www.beronet.com\/wp-content\/uploads\/2018\/10\/Visit-our-Blog.jpg?id=53630) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_column_text]<\/p>\n

      Vous voulez en savoir plus ?<\/h2>\n

      Visitez notre blog et profitez d’informations, d’id\u00e9es, de livres blancs, de tutoriels d\u00e9taill\u00e9s, de mises \u00e0 jour techniques et d’offres sp\u00e9ciales.<\/h4>\n

      [\/vc_column_text][vc_column_text]<\/p>\n

      VISITER NOTRE BLOG<\/a><\/strong><\/p>\n

      [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

      [vc_row full_width=”stretch_row” css=”.vc_custom_1541588544326{margin-top: -70px !important;padding-top: 35px !important;padding-bottom: 50px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_column_text] Les RMA sont trait\u00e9s par votre distributeur apr\u00e8s qu’un num\u00e9ro d’autorisation de retour vous soit attribu\u00e9 par beroNet. Veuillez suivre les \u00e9tapes suivantes : [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1543148586411{margin-right: 15px !important;margin-left: 15px !important;padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_column][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1554885309289{margin-bottom: -70px !important;padding-top: 80px !important;padding-right: 25px !important;padding-bottom: 80px…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":53047,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"tags":[],"class_list":["post-53027","page","type-page","status-publish","hentry","description-off"],"yoast_head":"\nProc\u00e9dure beroNet de retours et RMA - beroNet<\/title>\n<meta name=\"description\" content=\"Les RMA sont trait\u00e9s par votre distributeur. Veuillez suivre les \u00e9tapes suivantes: D\u00e9pannage, Contactez votre distributeur, Retournez votre mat\u00e9riel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Proc\u00e9dure beroNet de retours et RMA - beroNet\" \/>\n<meta property=\"og:description\" content=\"Les RMA sont trait\u00e9s par votre distributeur. Veuillez suivre les \u00e9tapes suivantes: D\u00e9pannage, Contactez votre distributeur, Retournez votre mat\u00e9riel.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/\" \/>\n<meta property=\"og:site_name\" content=\"beroNet\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-25T11:15:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/\",\"url\":\"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/\",\"name\":\"Proc\u00e9dure beroNet de retours et RMA - beroNet\",\"isPartOf\":{\"@id\":\"https:\/\/www.beronet.com\/fr\/#website\"},\"datePublished\":\"2018-11-07T10:38:21+00:00\",\"dateModified\":\"2021-02-25T11:15:10+00:00\",\"description\":\"Les RMA sont trait\u00e9s par votre distributeur. Veuillez suivre les \u00e9tapes suivantes: D\u00e9pannage, Contactez votre distributeur, Retournez votre mat\u00e9riel.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Start\",\"item\":\"https:\/\/www.beronet.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Obtenir un support technique et commercial de beroNet\",\"item\":\"https:\/\/www.beronet.com\/fr\/support\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Proc\u00e9dure beroNet de retours et RMA\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.beronet.com\/fr\/#website\",\"url\":\"https:\/\/www.beronet.com\/fr\/\",\"name\":\"beroNet\",\"description\":\"Passerelles et appliances VoIP administrables via Cloud\",\"publisher\":{\"@id\":\"https:\/\/www.beronet.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.beronet.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.beronet.com\/fr\/#organization\",\"name\":\"beroNet GmbH\",\"url\":\"https:\/\/www.beronet.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.beronet.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.beronet.com\/wp-content\/uploads\/2018\/09\/logo-1.png\",\"contentUrl\":\"https:\/\/www.beronet.com\/wp-content\/uploads\/2018\/09\/logo-1.png\",\"width\":197,\"height\":40,\"caption\":\"beroNet GmbH\"},\"image\":{\"@id\":\"https:\/\/www.beronet.com\/fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Proc\u00e9dure beroNet de retours et RMA - beroNet","description":"Les RMA sont trait\u00e9s par votre distributeur. Veuillez suivre les \u00e9tapes suivantes: D\u00e9pannage, Contactez votre distributeur, Retournez votre mat\u00e9riel.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/","og_locale":"fr_FR","og_type":"article","og_title":"Proc\u00e9dure beroNet de retours et RMA - beroNet","og_description":"Les RMA sont trait\u00e9s par votre distributeur. Veuillez suivre les \u00e9tapes suivantes: D\u00e9pannage, Contactez votre distributeur, Retournez votre mat\u00e9riel.","og_url":"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/","og_site_name":"beroNet","article_modified_time":"2021-02-25T11:15:10+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/","url":"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/","name":"Proc\u00e9dure beroNet de retours et RMA - beroNet","isPartOf":{"@id":"https:\/\/www.beronet.com\/fr\/#website"},"datePublished":"2018-11-07T10:38:21+00:00","dateModified":"2021-02-25T11:15:10+00:00","description":"Les RMA sont trait\u00e9s par votre distributeur. Veuillez suivre les \u00e9tapes suivantes: D\u00e9pannage, Contactez votre distributeur, Retournez votre mat\u00e9riel.","breadcrumb":{"@id":"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.beronet.com\/fr\/support\/returns-and-rma\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Start","item":"https:\/\/www.beronet.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Obtenir un support technique et commercial de beroNet","item":"https:\/\/www.beronet.com\/fr\/support\/"},{"@type":"ListItem","position":3,"name":"Proc\u00e9dure beroNet de retours et RMA"}]},{"@type":"WebSite","@id":"https:\/\/www.beronet.com\/fr\/#website","url":"https:\/\/www.beronet.com\/fr\/","name":"beroNet","description":"Passerelles et appliances VoIP administrables via Cloud","publisher":{"@id":"https:\/\/www.beronet.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.beronet.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.beronet.com\/fr\/#organization","name":"beroNet GmbH","url":"https:\/\/www.beronet.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.beronet.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.beronet.com\/wp-content\/uploads\/2018\/09\/logo-1.png","contentUrl":"https:\/\/www.beronet.com\/wp-content\/uploads\/2018\/09\/logo-1.png","width":197,"height":40,"caption":"beroNet GmbH"},"image":{"@id":"https:\/\/www.beronet.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.beronet.com\/fr\/wp-json\/wp\/v2\/pages\/53027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.beronet.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.beronet.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.beronet.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.beronet.com\/fr\/wp-json\/wp\/v2\/comments?post=53027"}],"version-history":[{"count":12,"href":"https:\/\/www.beronet.com\/fr\/wp-json\/wp\/v2\/pages\/53027\/revisions"}],"predecessor-version":[{"id":58833,"href":"https:\/\/www.beronet.com\/fr\/wp-json\/wp\/v2\/pages\/53027\/revisions\/58833"}],"up":[{"embeddable":true,"href":"https:\/\/www.beronet.com\/fr\/wp-json\/wp\/v2\/pages\/53047"}],"wp:attachment":[{"href":"https:\/\/www.beronet.com\/fr\/wp-json\/wp\/v2\/media?parent=53027"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.beronet.com\/fr\/wp-json\/wp\/v2\/tags?post=53027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}