{"id":53047,"date":"2018-10-10T21:38:08","date_gmt":"2018-10-10T21:38:08","guid":{"rendered":"http:\/\/alpha.beronet.com\/support\/"},"modified":"2020-11-30T09:43:09","modified_gmt":"2020-11-30T09:43:09","slug":"support","status":"publish","type":"page","link":"https:\/\/www.beronet.com\/fr\/support\/","title":{"rendered":"Obtenir un support technique et commercial de beroNet"},"content":{"rendered":"<p>[vc_row gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221;][vc_column css_animation=&#8221;none&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1542744884727{margin-right: 25px !important;margin-left: 25px !important;}&#8221;][vc_column_text css_animation=&#8221;none&#8221;]<\/p>\n<h2>Contacter le support technique de beroNet<\/h2>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;none&#8221;]<\/p>\n<h4>Merci d&#8217;adresser vos demandes d&#8217;assistance technique \u00e0 <span style=\"color: #cb001c;\"> <a style=\"color: #cb001c;\" href=\"http:\/\/beronet.atlassian.net\/servicedesk\/customer\/portals\/3\">support.beronet.com\u00a0<\/a><\/span> pour un <strong>SUPPORT GRATUIT<\/strong> par ticket pendant la p\u00e9riode de garantie, pas de support gratuit par t\u00e9l\u00e9phone. Une documentation technique compl\u00e8te est disponible sur\u00a0<span style=\"color: #cb001c;\"><a style=\"color: #cb001c;\" href=\"https:\/\/beronet.atlassian.net\/wiki\/display\/PUB\/beroNet+Documentation\">beroNet Wiki\u00a0<\/a><\/span>.<\/h4>\n<h4>Si vous souhaitez un <strong>SUPPORT IMM\u00c9DIAT<\/strong>, approfondir vos comp\u00e9tences ou vous assurer de l&#8217;accompagnement d&#8217;un expert, merci de prendre connaissance de nos diff\u00e9rentes prestations de support.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;53696&#8243; img_size=&#8221;623&#215;421&#8243;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1540150467678{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;]<style type=\"text\/css\">@import url(\/\/fonts.googleapis.com\/css?family=Roboto:400,b); @import url(\/\/fonts.googleapis.com\/css?family=Roboto:400);@import url(https:\/\/www.beronet.com\/wp-content\/plugins\/go_pricing\/assets\/lib\/font_awesome\/css\/font-awesome.min.css); 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} #go-pricing-table-53054 .gw-go-col-wrap-0 .gw-go-header h3, #go-pricing-table-53054 .gw-go-col-wrap-0 .gw-go-price-wrap, #go-pricing-table-53054 .gw-go-col-wrap-0.gw-go-hover .gw-go-coinf div, #go-pricing-table-53054 .gw-go-col-wrap-0.gw-go-hover .gw-go-coinb div  { color:#f9f9f9; } #go-pricing-table-53054 .gw-go-col-wrap-0.gw-go-hover .gw-go-btn { color:#f9f9f9 !important; } #go-pricing-table-53054 .gw-go-col-wrap-0 .gw-go-coinf, #go-pricing-table-53054 .gw-go-col-wrap-0 .gw-go-coinb{ border:solid 2px #f9f9f9 !important; } #go-pricing-table-53054 .gw-go-col-wrap-0 .gw-go-header h3 { line-height:24px !important; font-weight:bold !important; font-family:Roboto, sans-serif !important; } #go-pricing-table-53054 .gw-go-col-wrap-0 .gw-go-coinb div > span,  #go-pricing-table-53054 .gw-go-col-wrap-0 .gw-go-coinf div > span { font-size:21px !important; line-height:30px !important; font-family:Roboto, sans-serif !important; } #go-pricing-table-53054 .gw-go-col-wrap-0 .gw-go-coinb div small,  #go-pricing-table-53054 .gw-go-col-wrap-0 .gw-go-coinf div small { font-size:11px !important; 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} #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-header h3, #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-price-wrap, #go-pricing-table-53054 .gw-go-col-wrap-1.gw-go-hover .gw-go-coinf div, #go-pricing-table-53054 .gw-go-col-wrap-1.gw-go-hover .gw-go-coinb div  { color:#f9f9f9; } #go-pricing-table-53054 .gw-go-col-wrap-1.gw-go-hover .gw-go-btn { color:#f9f9f9 !important; } #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-coinf, #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-coinb{ border:solid 2px #f9f9f9 !important; } #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-header h3 { line-height:24px !important; font-weight:bold !important; font-family:Roboto, sans-serif !important; } #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-coinb div > span,  #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-coinf div > span { font-size:21px !important; line-height:30px !important; font-family:Roboto, sans-serif !important; } #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-coinb div small,  #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-coinf div small { font-size:11px !important; line-height:14px !important; } #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-body li[data-row-index=\"0\"] { font-size:15px !important; line-height:24px !important; } #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-body li[data-row-index=\"1\"] { font-size:14px !important; line-height:20px !important; } #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-body li[data-row-index=\"2\"] { font-size:14px !important; line-height:20px !important; } #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-body li[data-row-index=\"3\"] { font-size:14px !important; line-height:20px !important; } #go-pricing-table-53054 .gw-go-col-wrap-1 .gw-go-footer-row[data-row-index=\"0\"]  { font-size:12px !important; line-height:16px !important; } #go-pricing-table-53054 .gw-go-col-wrap-2.gw-go-hover .gw-go-col-inner, #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-coinf, #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-coinb, #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-btn {  background-color:#f9f9f9; } #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-header h3, #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-price-wrap, #go-pricing-table-53054 .gw-go-col-wrap-2.gw-go-hover .gw-go-coinf div, #go-pricing-table-53054 .gw-go-col-wrap-2.gw-go-hover .gw-go-coinb div  { color:#f9f9f9; } #go-pricing-table-53054 .gw-go-col-wrap-2.gw-go-hover .gw-go-btn { color:#f9f9f9 !important; } #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-coinf, #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-coinb{ border:solid 2px #f9f9f9 !important; } #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-header h3 { line-height:24px !important; font-weight:bold !important; font-family:Roboto, sans-serif !important; } #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-coinb div > span,  #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-coinf div > span { font-size:21px !important; line-height:30px !important; font-family:Roboto, sans-serif !important; } #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-coinb div small,  #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-coinf div small { font-size:11px !important; line-height:14px !important; } #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-body li[data-row-index=\"0\"] { font-size:15px !important; line-height:24px !important; } #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-body li[data-row-index=\"1\"] { font-size:15px !important; line-height:20px !important; } #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-body li[data-row-index=\"2\"] { font-size:14px !important; line-height:20px !important; } #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-body li[data-row-index=\"3\"] { font-size:14px !important; line-height:20px !important; } #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-body li[data-row-index=\"4\"] { font-size:14px !important; line-height:20px !important; font-style:italic !important; } #go-pricing-table-53054 .gw-go-col-wrap-2 .gw-go-footer-row[data-row-index=\"0\"]  { font-size:12px !important; line-height:16px !important; } #go-pricing-table-53054 .gw-go { visibility:inherit; }<\/style><style>@media only screen and (min-width: 480px) and (max-width: 767px) { #go-pricing-table-53054 .gw-go-col-wrap { width:100%; } }<\/style><style>@media only screen and (min-width: 480px) and (max-width: 767px) { .gw-go-tooltip { left:50% !important; right:auto !important; transform: translateX(-50%) !important; margin-left:0!important; } .gw-go-tooltip-content:before { right:auto !important; left:50% !important; margin-left:-6px !important; } }<\/style><style>@media only screen and (max-width: 479px) { #go-pricing-table-53054 .gw-go-col-wrap { width:100%; } }<\/style><style>@media only screen and (max-width: 479px) { .gw-go-tooltip { left:50% !important; right:auto !important; transform: translateX(-50%) !important; margin-left:0!important; } .gw-go-tooltip-content:before { right:auto !important; left:50% !important; margin-left:-6px !important; } }<\/style><div id=\"go-pricing-table-53054\" class=\"go-pricing\" style=\"margin-bottom:20px;\"><div class=\"gw-go gw-go-clearfix gw-go-enlarge-current gw-go-disable-box-shadow gw-go-3cols\" data-id=\"53054\" data-colnum=\"3\" data-equalize=\"{&quot;column&quot;:1,&quot;body&quot;:1,&quot;footer&quot;:1}\" data-views=\"{&quot;tp&quot;:{&quot;min&quot;:&quot;768&quot;,&quot;max&quot;:&quot;959&quot;,&quot;cols&quot;:&quot;&quot;},&quot;ml&quot;:{&quot;min&quot;:&quot;480&quot;,&quot;max&quot;:&quot;767&quot;,&quot;cols&quot;:&quot;1&quot;},&quot;mp&quot;:{&quot;min&quot;:&quot;&quot;,&quot;max&quot;:&quot;479&quot;,&quot;cols&quot;:&quot;1&quot;}}\"><div class=\"gw-go-col-wrap gw-go-col-wrap-0 gw-go-hover gw-go-disable-enlarge gw-go-disable-hover\" data-current=\"1\" data-col-index=\"0\"><div class=\"gw-go-col gw-go-clean-style6\"><div class=\"gw-go-col-inner\"><div class=\"gw-go-col-inner-layer\"><\/div><div class=\"gw-go-col-inner-layer-over\"><\/div><div class=\"gw-go-header\"><img loading=\"lazy\" decoding=\"async\" class=\"gw-go-responsive-img\" alt=\"PremiumTicket\" width=\"2000\" height=\"2000\" src=\"https:\/\/www.beronet.com\/wp-content\/uploads\/2022\/07\/PremiumTicket.png\">\r\n\r\n<div class=\"gw-go-header-top\">\r\n<h3>TICKET PREMIUM<\/h3>\r\n<div class=\"gw-go-coin-wrap\">\r\n<div class=\"gw-go-coinf\">\r\n<div>\r\n<span>69\u20ac<\/span><small>PAR TICKET<\/small>\r\n<\/div>\r\n<\/div>\r\n<div class=\"gw-go-coinb\">\r\n<div>\r\n<span>69\u20ac<\/span><small>PAR TICKET<\/small>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"gw-go-header-bottom\">\r\n<\/div><\/div><ul class=\"gw-go-body\"><li data-row-index=\"0\"><div class=\"gw-go-body-cell\"><p style=\"padding:10px 20px 10px 20px;\">Support par ticket en ANGLAIS avec temps de r\u00e9solution plus courts.<\/p><\/div><\/li><li class=\"gw-go-even\" data-row-index=\"1\"><div class=\"gw-go-body-cell\"><i class=\"fa fa-check\" style=\"color:#44dcb0; padding-left: 10px;\"><\/i> R\u00e9ponse sous 4h ouvr\u00e9es<\/div><\/li><li data-row-index=\"2\"><div class=\"gw-go-body-cell\"><i class=\"fa fa-check\" style=\"color:#44dcb0; padding-left: 5px;\"><\/i> Valable aussi pour appareil hors garantie<\/div><\/li><li class=\"gw-go-even\" data-row-index=\"3\"><div class=\"gw-go-body-cell\"><i class=\"fa fa-check\" style=\"color:#44dcb0; padding-left: 5px;\"><\/i> Aide simple sur logiciels tiers<\/div><\/li><li data-row-index=\"4\"><div class=\"gw-go-body-cell\">Seuls les paiements par Paypal sont accept\u00e9s<\/div><\/li><\/ul><div class=\"gw-go-footer-wrap\"><div class=\"gw-go-footer-spacer\"><\/div><div class=\"gw-go-footer\"><div class=\"gw-go-footer-rows\"><div class=\"gw-go-footer-row\" data-row-index=\"0\"><div class=\"gw-go-footer-row-inner\"><p style=\"padding:10px 0px 25px 0px;\">\r\n\r\n<a href=\"mailto:sales@beronet.com?Subject=Request%20for%20Premium%20Ticket\" class=\"btn-shortcode dt-btn-s dt-btn default-btn-color default-btn-hover-color default-btn-bg-color default-btn-bg-hover-color ico-right-side anchor-link\"><span>DEMANDER UN TICKET PREMIUM<\/span><\/a>\r\n<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"gw-go-col-wrap gw-go-col-wrap-1 gw-go-hover gw-go-disable-enlarge gw-go-disable-hover\" data-current=\"1\" data-col-index=\"1\"><div class=\"gw-go-col gw-go-clean-style6\"><div class=\"gw-go-col-inner\"><div class=\"gw-go-col-inner-layer\"><\/div><div class=\"gw-go-col-inner-layer-over\"><\/div><div class=\"gw-go-ribbon-text gw-go-ribbon-right\"><span style=\"color:#ffffff; background-color:#03e0b4;\">POPULAIRE<\/span><\/div><div class=\"gw-go-header\"><img loading=\"lazy\" decoding=\"async\" class=\"gw-go-responsive-img\" alt=\"On-Demand Support\" width=\"2000\" height=\"2000\" src=\"https:\/\/www.beronet.com\/wp-content\/uploads\/2022\/07\/OnDemandSupport.png\">\r\n<div class=\"gw-go-header-top\">\r\n<h3>CONTRAT D'ASSISTANCE<\/h3>\r\n<div class=\"gw-go-coin-wrap\">\r\n<div class=\"gw-go-coinf\">\r\n<div>\r\n<span>1.000\u20ac<\/span><small>Minumum par an<\/small>\r\n<\/div>\r\n<\/div>\r\n<div class=\"gw-go-coinb\">\r\n<div>\r\n<span>1.000\u20ac<\/span><small>Minumum par an<\/small>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div><div class=\"gw-go-header-bottom\">\r\n<\/div><\/div><ul class=\"gw-go-body\"><li data-row-index=\"0\"><div class=\"gw-go-body-cell\"><p style=\"padding:10px 20px 10px 20px;\">Support t\u00e9l\u00e9phonique en ANGLAIS, planifi\u00e9 avec prise en main \u00e0 distance via TeamViewer.<\/p><\/div><\/li><li class=\"gw-go-even\" data-row-index=\"1\"><div class=\"gw-go-body-cell\"><i class=\"fa fa-check\" style=\"color:#44dcb0; padding-left: 5px;\"><\/i> Prolongation de la garantie pendant la dur\u00e9e de validit\u00e9 incluse (max. 5 ans)<\/div><\/li><li data-row-index=\"2\"><div class=\"gw-go-body-cell\"><i class=\"fa fa-check\" style=\"color:#44dcb0; padding-left: 5px;\"><\/i> traitement rapide des tickets\r\n<\/div><\/li><li class=\"gw-go-even\" data-row-index=\"3\"><div class=\"gw-go-body-cell\"><i class=\"fa fa-check\" style=\"color:#44dcb0; padding-left: 5px;\"><\/i> R\u00e9duction chez beroCloud<\/div><\/li><\/ul><div class=\"gw-go-footer-wrap\"><div class=\"gw-go-footer-spacer\"><\/div><div class=\"gw-go-footer\"><div class=\"gw-go-footer-rows\"><div class=\"gw-go-footer-row\" data-row-index=\"0\"><div class=\"gw-go-footer-row-inner\"><p style=\"padding:10px 0px 25px 0px;\">\r\n\r\n<a href=\"mailto:sales@beronet.com?Subject=Request%20for%20On-Site%20Support-Contract-FR\" class=\"btn-shortcode dt-btn-s dt-btn default-btn-color default-btn-hover-color default-btn-bg-color default-btn-bg-hover-color ico-right-side anchor-link\"><span>Demander un contrat d'assistance<\/span><\/a>\r\n<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"gw-go-col-wrap gw-go-col-wrap-2 gw-go-hover gw-go-disable-enlarge gw-go-disable-hover\" data-current=\"1\" data-col-index=\"2\"><div class=\"gw-go-col gw-go-clean-style6\"><div class=\"gw-go-col-inner\"><div class=\"gw-go-col-inner-layer\"><\/div><div class=\"gw-go-col-inner-layer-over\"><\/div><div class=\"gw-go-header\"><img loading=\"lazy\" decoding=\"async\" class=\"gw-go-responsive-img\" alt=\"On-Site Support\" width=\"2000\" height=\"2000\" src=\"https:\/\/www.beronet.com\/wp-content\/uploads\/2022\/07\/On-Site-Support.png\">\r\n<div class=\"gw-go-header-top\">\r\n<h3>AIDE TECHNIQUE SUR SITE<\/h3>\r\n<div class=\"gw-go-coin-wrap\">\r\n<div class=\"gw-go-coinf\">\r\n<div>\r\n<span>1200\u20ac<\/span><small>PAR JOUR<\/small>\r\n<\/div>\r\n<\/div>\r\n<div class=\"gw-go-coinb\">\r\n<div>\r\n<span>1200\u20ac<\/span><small>PAR JOUR<\/small>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"gw-go-header-bottom\">\r\n<\/div><\/div><ul class=\"gw-go-body\"><li data-row-index=\"0\"><div class=\"gw-go-body-cell\"><p style=\"padding:10px 20px 10px 20px;\">Journ\u00e9e compl\u00e8te de support technique sur site en Europe. Les frais de d\u00e9placements ne sont pas inclus.<\/p><\/div><\/li><li class=\"gw-go-even\" data-row-index=\"1\"><div class=\"gw-go-body-cell\"><i class=\"fa fa-check\" style=\"color:#44dcb0; padding-left: 10px;\"><\/i> Journ\u00e9e compl\u00e8te de support technique sur site<\/div><\/li><li data-row-index=\"2\"><div class=\"gw-go-body-cell\"><i class=\"fa fa-check\" style=\"color:#44dcb0; padding-left: 5px;\"><\/i> Rapport complet suite \u00e0 la prestation<\/div><\/li><li class=\"gw-go-even\" data-row-index=\"3\"><div class=\"gw-go-body-cell\"><i class=\"fa fa-check\" style=\"color:#44dcb0; padding-left: 5px;\"><\/i> Aide sur logiciels tiers<\/div><\/li><li data-row-index=\"4\"><div class=\"gw-go-body-cell\">Prise de rendez vous deux semaines en avance obligatoire<\/div><\/li><\/ul><div class=\"gw-go-footer-wrap\"><div class=\"gw-go-footer-spacer\"><\/div><div class=\"gw-go-footer\"><div class=\"gw-go-footer-rows\"><div class=\"gw-go-footer-row\" data-row-index=\"0\"><div class=\"gw-go-footer-row-inner\"><p style=\"padding:10px 0px 25px 0px;\">\r\n\r\n<a href=\"mailto:sales@beronet.com?Subject=Request%20for%20On-Site%20Support\" class=\"btn-shortcode dt-btn-s dt-btn default-btn-color default-btn-hover-color default-btn-bg-color default-btn-bg-hover-color ico-right-side anchor-link\"><span>DEMANDER UNE ASSISTANCE SUR SITE<\/span><\/a>\r\n<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1545318621807{padding-top: 25px !important;padding-bottom: 50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1539193387464{padding-bottom: 25px !important;}&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Foire aux questions<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_tta_accordion style=&#8221;modern&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; spacing=&#8221;5&#8243; gap=&#8221;5&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;0&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1539196609939{border-bottom-width: 0px !important;border-bottom-style: none !important;}&#8221;][vc_tta_section title=&#8221;Puis-je appeler le support technique ?&#8221; tab_id=&#8221;1539191404562-6257f3be-16f5&#8243;][vc_column_text]Notre support ne prend pas les appels directs, mais communique via notre portail d&#8217;assistance. Cela garantit que chaque client est aid\u00e9 conform\u00e9ment \u00e0 nos SLAs. Notre documentation fournit la plupart des r\u00e9ponses dans notre wiki.beronet.com.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Que se passera-t-il si j&#8217;appelle tout de m\u00eame le support beroNet ?&#8221; tab_id=&#8221;1539191689330-e714ed66-845f&#8221;][vc_column_text]Lorsque vous appelez, notre \u00e9quipe de vente vous demandera d&#8217;ouvrir un ticket sur le Portail support. Si vous avez d\u00e9j\u00e0 un ticket, nous vous proposerons d&#8217;\u00e9crire un commentaire dans celui-ci pour vous. Cette information sera ensuite partag\u00e9e avec l&#8217;agent assign\u00e9 au ticket et avec vous-m\u00eame afin que vous puissiez la conserver dans vos dossiers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;J&#8217;ai besoin d&#8217;aide maintenant &#8211; y a-t-il un moyen de parler avec un agent du support au t\u00e9l\u00e9phone ?&#8221; tab_id=&#8221;1539191688202-db796d75-2e94&#8243;][vc_column_text]Notre \u00e9quipe de support n&#8217;est pas disponible directement par t\u00e9l\u00e9phone. Si vous avez besoin d&#8217;une assistance urgente, vous pouvez prendre rendez-vous pour un support \u00e0 la demande sur <a href=\"https:\/\/www.beronet.com\/fr\/support\/\">beronet.com\/support. <\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Comment puis-je ouvrir un ticket ?&#8221; tab_id=&#8221;1539193217782-532e5d2b-76d8&#8243;][vc_column_text]Pour ouvrir un ticket de support, rendez-vous sur <a href=\"http:\/\/support.beronet.com\">support.beronet.com<\/a> et connectez-vous \u00e0 votre compte support. Si vous n&#8217;avez pas de compte, vous pouvez facilement en cr\u00e9er un en cliquant sur &#8220;S&#8217;inscrire&#8221;. Une fois que vous vous \u00eates connect\u00e9, recherchez votre question dans notre base de donn\u00e9es et consultez les r\u00e9ponses apport\u00e9es. S&#8217;il n&#8217;y en a pas, cliquez sur le bouton &#8220;Support&#8221; correspondant \u00e0 votre produit. Remplissez le formulaire et cliquez sur Envoyer.<br \/>\nLe support technique standard par ticket est gratuit pendant la p\u00e9riode de garantie. Pendant la p\u00e9riode initiale de garantie de 2 ans vous avez la possibilit\u00e9 \u00e0 tout moment de prolonger cette p\u00e9riode jusqu&#8217;\u00e0 5 ans. Voir nos <a href=\"https:\/\/www.beronet.com\/fr\/services\/#warranty\">offres d&#8217;extension de garantie (5 ans)<\/a>.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_tta_accordion style=&#8221;modern&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; spacing=&#8221;5&#8243; gap=&#8221;5&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;0&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;J&#8217;ai oubli\u00e9 mon mot de passe, comment puis-je le r\u00e9initialiser ?&#8221; tab_id=&#8221;1539206286084-da29a0af-ed33&#8243;][vc_column_text]Pour r\u00e9initialiser un mot de passe, allez sur support.beronet.com et entrez votre adresse e-mail. Apr\u00e8s avoir cliqu\u00e9 sur &#8220;suivant&#8221;, cliquez sur &#8220;Mot de passe oubli\u00e9&#8221;. Vous recevrez alors un courriel vous permettant de r\u00e9initialiser votre mot de passe.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Je n&#8217;ai pas re\u00e7u l&#8217;email pour r\u00e9initialiser mon mot de passe, que dois-je faire ?&#8221; tab_id=&#8221;1539193394572-b8839118-33ac&#8221;][vc_column_text]Veuillez v\u00e9rifier que vous avez utilis\u00e9 la bonne adresse e-mail et v\u00e9rifiez votre dossier spam. Il est \u00e9galement possible que vous n&#8217;ayez pas encore cr\u00e9\u00e9 de compte sur notre portail support. Si vous n&#8217;\u00eates pas certain, essayez de cr\u00e9er un compte avec votre adresse e-mail. Si cela ne fonctionne pas et que vous ne pouvez toujours pas r\u00e9initialiser votre mot de passe, envoyez un courriel \u00e0 info@beronet.com pour obtenir de l&#8217;aide.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Puis-je r\u00e9pondre aux notifications de support \u00e0 partir de mon email ?&#8221; tab_id=&#8221;1539193394614-69020638-1621&#8243;][vc_column_text]Non. Toutes les r\u00e9ponses doivent \u00eatre faites directement dans le portail de support. Ceci garantit que tous les messages sont re\u00e7us par notre \u00e9quipe de support en temps opportun et que toutes les informations confidentielles sont partag\u00e9es via un syst\u00e8me s\u00e9curis\u00e9.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Que dois-je ajouter dans mon ticket de support ?&#8221; tab_id=&#8221;1539193394664-c7b6a49b-82df&#8221;][vc_column_text]<\/p>\n<div class=\"vc_toggle vc_toggle_simple vc_toggle_color_default vc_toggle_size_md vc_toggle_active\">\n<div class=\"vc_toggle_content vc_toggle_for_tab\">\n<p>Veuillez d\u00e9crire chaque aspect de votre syst\u00e8me de t\u00e9l\u00e9communications et de votre sc\u00e9nario. De nombreuses requ\u00eates n\u00e9cessiteront \u00e9galement une tra\u00e7abilit\u00e9 compl\u00e8te. Vous pouvez le faire en allant dans &#8220;Management&#8221; et &#8220;Full Trace&#8221; &#8211; lancez la trace compl\u00e8te et r\u00e9pliquez le probl\u00e8me. Arr\u00eatez la trace, t\u00e9l\u00e9chargez les fichiers et joignez-les \u00e0 votre ticket.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Je n&#8217;ai pas eu de nouvelles du support technique, que dois-je faire ?&#8221; tab_id=&#8221;1539193394707-08246d13-28e9&#8243;][vc_column_text]Nos SLAs garantissent une r\u00e9ponse sous 48 heures les jours ouvrables. Ceci n&#8217;inclut pas les week-ends. Par cons\u00e9quent, si vous avez ouvert un billet le vendredi, soyez patient pour que nous puissions vous r\u00e9pondre. Si les 48 heures sont sur le point d&#8217;expirer &#8211; connectez-vous au portail support pour vous assurer que vous n&#8217;avez pas re\u00e7u de r\u00e9ponse. Des messages peuvent se trouver dans votre dossier spam. S&#8217;il n&#8217;y a pas de r\u00e9ponse du support, ajoutez un commentaire au ticket et demandez une mise \u00e0 jour. Dans le cas improbable o\u00f9 vous ne recevriez pas de r\u00e9ponse, veuillez nous contacter directement et un repr\u00e9sentant commercial v\u00e9rifiera l&#8217;\u00e9tat d&#8217;avancement de ce ticket.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; bg_type=&#8221;image&#8221; css=&#8221;.vc_custom_1560951438880{margin-bottom: -70px !important;padding-top: 80px !important;padding-right: 30px !important;padding-bottom: 80px !important;padding-left: 30px !important;background-image: url(https:\/\/www.beronet.com\/wp-content\/uploads\/2019\/06\/Visit-our-Blog.jpg?id=57222) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Vous voulez en savoir plus ?<\/h2>\n<h4 style=\"text-align: center;\">Visitez notre blog et profitez d&#8217;informations, d&#8217;id\u00e9es, de livres blancs, de tutoriels d\u00e9taill\u00e9s, de mises \u00e0 jour techniques et d&#8217;offres sp\u00e9ciales.<\/h4>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/blog.beronet.com\">VISITER NOTRE BLOG<\/a><\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221;][vc_column css_animation=&#8221;none&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1542744884727{margin-right: 25px !important;margin-left: 25px !important;}&#8221;][vc_column_text css_animation=&#8221;none&#8221;] Contacter le support technique de beroNet [\/vc_column_text][vc_column_text css_animation=&#8221;none&#8221;] Merci d&#8217;adresser vos demandes d&#8217;assistance technique \u00e0 support.beronet.com\u00a0 pour un SUPPORT GRATUIT par ticket pendant la p\u00e9riode de garantie, pas de support gratuit par t\u00e9l\u00e9phone. Une documentation technique compl\u00e8te est disponible sur\u00a0beroNet Wiki\u00a0. Si vous souhaitez&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"tags":[],"class_list":["post-53047","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Obtenir un support technique et commercial de beroNet - beroNet<\/title>\n<meta name=\"description\" content=\"Contacter le support technique de beroNet Si vous souhaitez une assistance technique imm\u00e9diate, consulter nos options de support sur demande.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.beronet.com\/fr\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Obtenir un support technique et commercial de beroNet - 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