Support
Consulting
Development
warranty

beroNet Services

Support

Support Service Description Price
Free Support
  • Basic assistance for your beroNet VoIP Hardware
  • Response within 48 hours on business days
Free
On-demand
Remote Support
  • 1 hour dedicated, planned support
  • Immediate or next free slot (1 week maximum)
  • Basic help with 3rd party technology and applications
  • Receive a complete written report on what our support team did
99,- Euros
for first hour
25,- Euros for every following 15 minutes
On-demand
On-site Support
Full-day onsite support, including Travel in DE and EU countries:

  • Two weeks of advance notice required with commitment
  • Receive a complete written report on what our support team did
Price per Day:
DE: 1200,- Euros
EU: 1400,- Euros
Other: Pricing available per request
Support Contract
  • Dedicated support agent
  • Response within 4 hours on business days
  • Priority in resolving the issue
  • Fast ticket escalation
25 percent of total list price
Minimum 200,- € per year

Consulting

Let us help you win a large customer or complex installation by asking one of our VoIP Experts for help.

Support Service Description Price
VoIP Expert
Remote Consulting
  • Senior VoIP Expert Consultant
  • review of request
  • research of solution
  • documentation of proposed solution
  • Phone Conference / Webmeeting with disussion
  • meeting protocol (Persons, Discussion Items, Todos)
  • connect with qualified beroNet partner to integrate proposed solution
1.000 Euros
per day
VoIP Expert
On-site Consulting
  • Senior VoIP Expert Consultant
  • Local workshop for
    • review of request
    • brainstorm of solutions
    • proposal & discussion of solution
  • Meeting protocol (Persons, Discussion Items, Todos)
  • Connect with qualified beroNet Partner to integrate proposed solution
1.400 Euros
per day
(plus travel expenses)

These services are limited to consultation. Customers searching for an installation service can purchase consultation to determine what they need, however they will be referred to a beroNet Partner to complete and support the installation.

Custom Development

Development Service Description Price
beroNet OS Customization
  • Full Days, minimum 1 day
  • Implemented in SCRUM
  • Documentation of new Feature
1.000 Euros
per day
App Development
  • Full Days, minimum 1 day
  • Implemented in SCRUM
  • Documentation of new Feature
1.000 Euros
per day
Development Maintenance
  • Maintain your customization by porting it to the latest stable firmware one time per year.
30% of the customization price per year

Extended Warranty

Warranty Service Description Price
Warranty Extension (5 Years)
  • Extend your warranty from 2 years to 5 years
MSRP <    700,00 EUR (excl. tax)    69,00 EUR
MSRP < 1.200,00 EUR (excl. tax)  119,00 EUR
MSRP > 1.200,00 EUR (excl. tax)  159,00 EUR