Support
Consulting
Development
warranty

beroNet Services

Support

Support Service Beschreibung Preis
Standard Support
  • Grundlegende Unterstützung für beroNet VoIP Hardware
  • Antwort innerhalb von 48 Stunden an Werktagen
Frei
On-demand
Remote Support
  • 1 Stunde geplanter und abgestimmter Support
  • Zum nächstmöglichen freien Termin (max. 2 Wochen)
  • Grundlegende Hilfe für Technologien und Anwendungen von Drittanbietern
149,- EUR für die 1. Stunde
39,- Euro für jede weiteren 15 min
On-demand
On-site Support
Ganztägiger Onsite Support, einschließlich Reisen innerhalb von DE und EU Ländern:

  • mind. 2 Wochen vorher verbindliche Terminabsprache erforderlich
  • Kompletter Supportbericht über die Supportleistung
Preis pro Tag:
DE: 1200,- EUR
EU: 1400,- EUR
andere Länder: Preise auf Anfrage
Supportvertrag
  • Fest zugeordneter Supportmitarbeiter
  • Antwort innerhalb von 4 Stunden an Werktagen
  • Priorität bei der Problemlösung
  • Schnelle Ticketeskalation
25 % des gesamten MSRP Preises
Minimum 200,- EUR pro Jahr

Consulting

Let us help you win a large customer or complex installation by asking one of our VoIP Experts for help.

Support Service Description Price
VoIP Expert
Remote Consulting
  • Senior VoIP Expert Consultant
  • review of request
  • research of solution
  • documentation of proposed solution
  • Phone Conference / Webmeeting with disussion
  • meeting protocol (Persons, Discussion Items, Todos)
  • connect with qualified beroNet partner to integrate proposed solution
1.000 Euros
per day
VoIP Expert
On-site Consulting
  • Senior VoIP Expert Consultant
  • Local workshop for
    • review of request
    • brainstorm of solutions
    • proposal & discussion of solution
  • Meeting protocol (Persons, Discussion Items, Todos)
  • Connect with qualified beroNet Partner to integrate proposed solution
1.400 Euros
per day
(plus travel expenses)

These services are limited to consultation. Customers searching for an installation service can purchase consultation to determine what they need, however they will be referred to a beroNet Partner to complete and support the installation.

Custom Development

Development Service Description Price
beroNet OS Customization
  • Full Days, minimum 1 day
  • Implemented in SCRUM
  • Documentation of new Feature
1.000 Euros
per day
App Development
  • Full Days, minimum 1 day
  • Implemented in SCRUM
  • Documentation of new Feature
1.000 Euros
per day
Development Maintenance
  • Maintain your customization by porting it to the latest stable firmware one time per year.
30% of the customization price per year

Extended Warranty

Warranty Service Description Price
Warranty Extension (5 Years)
  • Extend your warranty from 2 years to 5 years
MSRP <    700,00 EUR (excl. tax)    69,00 EUR
MSRP < 1.200,00 EUR (excl. tax)  119,00 EUR
MSRP > 1.200,00 EUR (excl. tax)  159,00 EUR